East Gippsland Water (EGW) has activated emergency support measures for local residents affected by current bushfire activity, offering free water tokens to eligible households experiencing disruption or contamination of their domestic water supply.
The tokens can be collected from EGW’s office at 133 Macleod Street, Bairnsdale, and are redeemable at standpipes across East Gippsland for the purpose of restoring essential household water.
EGW managing director Michael Wandmaker said the initiative is designed to provide quick, practical relief for communities under stress.
“We know that many East Gippsland residents are dealing with the immediate impacts of bushfire activity — damaged tanks, contaminated rainwater, or disrupted access to essential water,” Mr Wandmaker said.
“These free tokens are a simple, fast way for us to help households get back on their feet and ensure they have safe water for drinking, hygiene and other essential needs.
“Our priority is to support community wellbeing during this challenging period,” Mr Wandmaker said.
“We’ve made the process as straightforward as possible so residents can access the water they need without unnecessary barriers or delays.”
Residents can collect tokens from East Gippsland Water’s Customer Service Centre at 133 Macleod Street, Bairnsdale.
The tokens are for domestic purposes only, such as drinking, cooking, personal hygiene, pets and essential household use.
Tokens can be used at the following EGW standpipe sites:
– 107 Rupert Street, Bairnsdale
– 102 Golf Links Road, Lakes Entrance
– Princes Highway, Johnsonville
– Rosherville Road, Metung
– Livingstone Street, Orbost
– Orbost Road, Buchan
To receive free tokens, residents must:
– Live in an East Gippsland community impacted by current bushfire activity
– Be an EGW customer or a resident reliant on tank water within the EGW service region
– Have experienced water loss or contamination related to the incident
EGW staff will record basic details to ensure support is delivered fairly and consistently.
Mr Wandmaker encouraged anyone unsure about their eligibility to get in touch.
“If you’re affected or you’re not sure whether you qualify, please contact our team — we’re here to help.”
