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Home News Local News

Ask before you leave the counter

by
24 September 2026
in Local News

Local pharmacists say a few simple questions at the counter can help older residents avoid common medication problems.

When picking up a prescription, customers should ask whether they have used the medication before, what symptoms it is meant to address, how long they have been on it, and whether they have noticed any improvement, a pharmacist from Terry White Chemmart said.

They should also ask whether they have had regular check-ups or blood tests to ensure the medication is effective, and whether they have noticed any unwanted effects.

The pharmacist said the most common medication issues among seniors are non-compliance with medications, sleep problems, uncontrolled back pain despite painkillers, dry eye syndromes, and skin problems such as dry skin or suspected melanoma.

Problems such as missed doses can be avoided by using a Dosing Administration Aid (DAA) service like the Webster pack service, purchasing a weekly pill box with dosing times, or using a tablet timer machine. Seniors can also seek help from carers provided by government bodies or private nursing services.

For those with compliance issues – such as living alone, having no carers, or facing mobility or memory difficulties – a medication review can help.

Seniors can request one from their GP, and the pharmacist can conduct a Home Medication Review to improve the treatment plan. DAA services should also be used for those who have difficulties handling their medications.

Beyond picking up prescriptions, the pharmacy recommends asking about supplements to maximise the effect of treatment. For example, patients on reflux medication could benefit from probiotics or antacids, while those on antibiotics could use probiotics or thrush medications if they are prone to thrush.

Lifestyle management is also part of the picture, with advice available on lifestyle changes and healthy diet plans.

When it comes to side effects, the pharmacy says the right response depends on the situation.

A severe allergic reaction means calling 000 or going to emergency. Intolerable side effects warrant a call to the GP. And tolerable or suspected side effects can be discussed with a pharmacist.

Older residents should also regularly visit their GP for follow-ups and ensure prescriptions are filled regularly to maintain compliance and improve quality of life.

“If they have any issues with their medications or are unsure about how to take them, they should visit the pharmacy and seek professional advice,” the pharmacist said.

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