Lakes Entrance households and businesses impacted by the closure of Solstice Energy’s natural gas network are being urged to explore their energy options, with the Victorian Government hosting a local information session next week.
The drop-in session will be held at the Lakes Entrance Mechanics Hall on Wednesday, February 4, from 2pm to 6pm, giving residents the chance to speak directly with government energy experts about making the transition away from natural gas.
The sessions are designed to help customers understand their choices, including upgrading to energy-efficient electric appliances or converting to bottled gas (LPG), as Solstice Energy prepares to close its network later this year.
A team from the Department of Energy, Environment and Climate Action (DEECA) will be on hand to explain available Victorian Government discounts and rebates, including support under the Victorian Energy Upgrades (VEU) and Solar Homes programs. Advice will also be available for residents considering a switch to LPG.
Impacted Lakes Entrance customers are encouraged to assess their options now, with decisions needing to be confirmed with Solstice Energy by March 1, 2026. Solstice has already notified customers of required timelines and will also conduct its own information sessions in coming weeks.
Households choosing to switch from gas to electric appliances may be eligible for significant savings. Under the VEU program, discounts are available on reverse-cycle heating and cooling systems, induction cooktops and heat pump hot water systems.
With combined VEU discounts and Solar Homes rebates, eligible locally made electric hot water systems can receive upfront savings of up to $2030, or up to $1630 for other approved systems. Switching to an efficient electric hot water system can save households around $400 a year on energy bills.
Additional discounts of up to $1610 are available to replace a gas heater, while replacing a gas ducted heating system can attract discounts of up to $5530, delivering annual running cost savings of between $460 and $1140.
A DEECA spokesperson said the government recognised the uncertainty the network closure had created for local communities.
“We understand Solstice Energy’s decision has raised concerns for households and businesses in Lakes Entrance,” the spokesperson said.
“Our priority is to support residents to make a smooth and affordable transition, and to act within the important timelines Solstice Energy has provided.
“Our team will be available to help people understand their options and access the right discounts and rebates to reduce costs.”
